* When will my order arrive?
* What is your return policy?
* How do I change the combination to my safe?
* What if I lose the combination to my safe?
* What if the batteries run down on a safe equipped with an electronic lock?
* Do all of your safes include bolt-down kits?
* Do all of your products come with warranties?
When will my order arrive? (Back to Top)
It is our goal to make every effort to ship orders of in-stock products with 1-2 business days. However, in some cases, such as during periods of heavy volume or when an item is too heavy
to ship via FedEx, UPS, or DHL, it may take us up to 3 business days to ship your order. Once your order has shipped, how long it will take to reach you generally depends on whether your order was shipped via FedEx, UPS, or DHL ground service or via common carrier (freight truck). Please allow 1-5 days transit time for FedEx, UPS, or DHL shipments. Transit time for common carrier
deliveries is generally 7-10 business days.
Up-to-the-minute updates on the status of your order are available 24/7 through our order status page or by contacting customer service at 601-482-8525 during normal business hours.
What is your return policy? (Back to Top)
We offer=2 0a 30-day "no-hassle" return policy. Click here for details.
How do I change the combination to my safe? (Back to Top)
Changing the combination on a safe equipped with an electronic (keypad or biometric)
lock is relatively straightforward and does not usually require the services of a
professional locksmith or safe technician.
In contrast, we do not recommend that you attempt to change the combination on a safe
equipped with a dial combination lock. If you do need to change the combination on this
type of lock, we recommend that you hire a qualified locksmith or safe technician to do
this for you.
What if I lose my combination to my safe? (Back to Top)
In most cases, the manufacturer of your safe will be able to help you once you have proved to the
manufacturer that you are the owner of the safe.
For security reasons, we do not keep records of safe combinations. Also for security reasons, we will
not retrieve any safe combination for any person for any reason.
What if the batteries run down on a safe equipped with an electronic lock? (Back to Top)
All of our safes equipped with electronic locks are made with non-volatile memory, meaning your access
code is retained even if the batteries are no longer powering the lock. If this happens, simply replace
Do all of your safes include bolt-down kits? (Back to Top)
Most of the freestanding safes that we sell come pre-drilled with bolt-down holes for securing the
safe to a concrete or wooden floor. In addition, some of the safes that we sell include bolt-down
hardware. If burglary or theft resistance is an important consideration for your application, please
check the product description to make sure that the safe comes with bolt-down hardware and/or pre-drilled
Do all of your products come with warranties? (Back to Top)
All of our products come with limited manufacturer warranties of at least 1 year in duration.
* Contact Us
* Order Cancellations
Mailing Address Oddlocks.com
P O Box 1289
Meridian, MS. 39302
Orders may be placed online via our web site 24 hours a say, 7 days a week, and 365 days a year.
Any personal information submitted when ordering via our web site is encrypted with 128 bit Secure
Socket Layer (SSL) encryption prior to being transmitted over the Internet. (Please see our comprehensive
When you place an order through our web site, we will keep you updated on the status of your order via email.
Usually, this means sending you a total of two emails, one at each stage of order processing:
* The first email will be an "Order Receipt/Confirmation" email. This email provides you with your receipt and confirmation that we have received your order.
* The second email that we will send will be a "Shipping Confirmation" email. This email is sent to let you know that your order has been shipped.
In most cases, this last email includes the tracking number(s) for your order.
In most cases, we are also able to provide you with near-real time order status information (including tracking numbers for products that have been shipped)
via our order status page.
Orders may be placed by phone 24 hours a say, 7 days a week, and 365 days a year. To place an order by phone call us:(601-482-8525).
To place your order with us via regular mail, please send us your order with payment to:
P O Box 1289
Meridian, MS. 39302
By Purchase Order
We accept purchase orders from government agencies and most non-for-profit schools, universities, and churches. Subject to credit approval, we will accept a
purchase order from a publicly traded company. We do not extend credit terms to private companies or individuals. Payment terms are 1% 15, Net 30. Purchase
orders are subject to a minimum order size of $499.00. Please call us at 601-482-8525 for more details.
Payment Methods We Accept
We accept MasterCard, Visa, American Express, Discover, checks, money orders, and cashier’s checks. Payments made by check or money order must be in
U.S. dollars and drawn on a U.S. bank. To pay by check or money order, please send your payment to:
P O Box 1289
Meridian, MS. 39302
Please note that payments made by check or money order may delay your order by up to 10 business days. Checks returned for insufficient or uncollected funds
are subject to a service charge of $25 or the maximum allowed by law.
If you need to cancel an order that has not yet been shipped, please contact customer service as soon as possible at 1-601-482-8525 for a full refund.
Unfortunately, we are unable to issue a full refund if your order has already been shipped. In this case, a partial refund, reflecting a deduction for shipping and
handling charges (including shipping and handling charges incurred by us as part of any free shipping promotion), will be issued once the shipment is returned to
In general, products weighing less than 120 pounds are shipped via FedEx, UPS, or DHL ground service (usually within 24-48 hours of ordering). Once orders have shipped, tracking numbers are sent to the email address provided during checkout. In addition, order status information (including tracking numbers for products that have been shipped) is availa ble 24/7 via our order status page. Once your order has shipped, please allow at least 3-5 days transit time for your shipment to arrive.
Delivery of heavy items is contracted out to a freight carrier or a white glove carrier. A scheduling agent at the carrier will call you to schedule a time for delivery. Delivery appointments usually consist of a 4-hour window, Monday through Friday.
We offer three levels of delivery service on heavy items: Curbside Delivery, First Dry Area, and White Glove:
Curbside Delivery. Curbside Delivery includes scheduling a delivery appointment with you and arranging to have your safe delivered on a truck equipped with a liftgate. (A liftgate is a device at the end of a truck that is used to lower heavy shipments to ground level). If this delivery type is selected, the carrier will deliver your safe to the curb of your home or business and lower it to ground level using a liftgate. The driver will not bring your items inside your home or business.
First Dry Area. Normal transit time for First Dry Area service is 7-10 business days. First Dry Area service includes scheduling a delivery appointment with you and arranging to have your safe unloaded from the truck and placed in the first dry area available, such as in your garage or in your front entry door. Stair carries are not available for this level of service.
White Glove. Normal transit time for White Glove delivery is 2-4 weeks. This service is performed=2 0by our full service White Glove carrier. White Glove delivery includes arranging for a courtesy call by the carrier to schedule a delivery appointment with you. Our White Glove carrier will bring your safe inside your home or business and place it anywhere you specify. White Glove delivery includes up to 8 stairs. (If more than 8 stairs are involved, please contact customer service prior to ordering for a price quote.)
IF CURBSIDE DELIVERY, FIRST DRY AREA, OR WHITE GLOVE DELIVERY SERVICE APPLIES TO YOUR ORDER, YOU MUST BE PRESENT TO INSPECT YOUR SHIPMENT AND SIGN THE BILL OF LADING WHEN YOUR ORDER IS DELIVERED. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IF YOU MISS YOUR SCHEDULED DELIVERY APPOINTMENT(S) AND ADDITIONAL DELIVERY ATTEMPT(S) IS (ARE) MADE; OR IF YOU UPGRADE YOUR ORDER FROM CURBSIDE TO FIRST DRY AREA OR WHITE GLOVE AFTER YOUR ORDER HAS BEEN SHIPPED; OR IF DELIVERY OF YOUR ORDER CANNOT BE COMPLETED BY THE CARRIER BECAUSE THE DELIVERY LOCATION IS NOT ACCESSIBLE USING THE CARRIER’S CHOSEN DELIVERY TRUCK AND/OR EQUIPMENT; OR IF YOUR DELIVERY CANNOT BE COMPLETED BECAUSE IT WOULD BE DANGEROUS TO THE DRIVER(S) AND/OR YOUR PERSONAL PROPERTY, YOU AGREE TO REIMBURSE US FOR ANY AND ALL APPLICABLE DELIVERY FEES, OUTBOUND AND/OR INBOUND, NOT TO EXCEED OUR ACTUAL COSTS. IN ADDITION, ALTHOUGH DAMAGE DURING SHIPMENT IS RARE, YOU SHOULD CAREFULLY INSPECT YOUR SHIPMENT PRIOR TO SIGNING THE BILL OF LADING. IF, UPON INSPECTION, YOU NOTICE ANY DAMAGE, PLEASE DO NOT SIGN THE BILL OF LADING. INSTEAD, YOU SHOULD WRITE "REFUSED, DAMAGED" ON THE BILL OF LADING AND CALL US SOON AS POSSIBLE SO THAT WE CAN SEND YOU A REPLACEMENT SHIPMENT AT NO CHARGE TO YOU.
We ship to the lower 48 states only. We do not ship to AK, HI, or internationally. We do not ship to PO Box addresses or APO/FPO addresses.
We ship via ground service. The following rates apply:
Although rare, should you receive a product from us with a manufacturing defect, please contact us within 10 days of receipt and we will provide you with a RA# (Return Authorization #) and instructions on how and where to return the defective product. Once the defective product has been received, we will provide you with a 100% refund, exchange, or store credit (at your option). Defective items returned without an RA# or shipped to the wrong address will not be accepted. Defective items cannot be returned after 10 days of receipt. At that point, you must file a warranty claim with the manufacturer.
Products Damaged During Shipping
Although rare, should a product be delivered to you that has been damaged during shipping, please simply refuse to accept the shipment from the carrier and mark the shipment as “refused, damaged”. If this happens, please contact us immediately and we will send you a replacement product at no additional cost to you.
Wrong Items Delivered
Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you received from us is a different model number than the one you ordered from us, please contact customer service as soon as possible, but in any event, no later than 10 days after receipt of your order. If you contact us within this timeframe, we will make arrangements to ship you a replacement product at no additional cost to you or provide you with a full refund (at your option).
Certain items are not returnable unless defective or damaged. In general, non-returnable items are non-stock items that have been made to order or that have been customized to meet your specifications. Items that are not returnable have a statement to this effect in the description of the item on our web site.
All Other Returns - 30 Day "No-Hassle" Money Back Guarantee
Returns that are not covered by the above return policies are covered by our 30-Day "No Hassle" Money Back Guarantee: If, for any reason, you are not satisfied with any product that you purchased from us, other than a product that is non-returnable (see “Non-Returnable Items” above), you may return it back to us within 30 days of sale for or a refund, store credit, or exchange equal to 100% of the purchase price, less shipping and handling, provided: (a) the product that you return to us is received by us in “new” condition, including all original packaging, parts, pieces, and manuals; (b) the return label of the product that you return to us is clearly marked with the Return Authorization number provided by our customer service department; and (c) the product is received at the address specified by our customer service department within 15 days of the date that the Return Authorization was issued by our customer service department. Returns that do not meet all of the criteria above will not be accepted. Shipping costs (including any shipping costs incurred by us as part of any free shipping promotion) are not refundable. The method of payment of refunds will be the same as method of payment of the original purchase. Please note that some products, generally made to order products or products that have been customized to meet your specifications, are not returnable and may not be returned unless damaged or defective (see “Non-Returnable Items” above).
We realize that many customers are concerned about how the information they provide over the Internet will be used.
We value your privacy and have taken steps, such as using 128 bit secure SSL encryption, to protect the security of
your information. We have not ever, and will not ever, sell your personal information to any company.
Despite the security measures that we have in place, we realize that no matter what security precautions we may have taken,
some customers will not feel comfortable using their credit card to make a purchase online. For these customers
(as well as for anyone else needing additional assistance), (1-601-482-8525) staffed with our friendly customer service
representatives ready to take your order over the telephone.
We also accept orders by mail as well.
ACCEPTANCE OF TERMS THROUGH USE
By using this site, you (“User”) signify your agreement to these terms and conditions. If you do not agree
to this Agreement, please do not use this site. Please check this Agreement periodically for changes as the
owner of this site (“Oddlocks.com”) reserves the right to revise this Agreement and your continued use of
this site following the posting of any changes to the Agreement constitutes acceptance of such changes.
The Company reserves the right to terminate a User’s use of this site at any time without notice and may
do so for any breach of this Agreement or the instructions on this site by User.
This Agreement applies to licensors and advertisers as well.
YOU MUST BE OVER 18 TO AGREE TO THIS AGREEMENT AND USE THIS SITE
This Agreement must be completed, understood and agreed to by a person over 18. If a parent or guardian
wishes to permit a person under 18, and under his or her supervision, to us e this site, he or she should
email the Company with his or her explicit permission and acceptance of full legal responsibility for the
minor to do so. If you are not yet 18 or are accessing this site from any country where material on this
site is prohibited or illegal, please leave now as you do not have permission to access this site.
LICENSE TO USE THIS SITE
Upon your agreement to this Agreement, the Company hereby grants you a non-exclusive, non-transferable
limited license to use this site in strict accordance with the terms and conditions in this Agreement
and as permitted via instructions on this site. You agree not to make any false or fraudulent statements
in your use of or to gain access to this site. You acknowledge and agree that all content and services
available on this site are property of the Company and its advertisers and licensors and are protected
by copyrights, moral rights, trademarks, service marks, patents, trade secrets, and other proprietary
rights and laws, in the U.S. and internationally. All rights not expressly granted herein are fully
reserved by the Company, its advertisers and licensors. You agree to pay for any and all purchases and
services made using your name and credit card through this site, not to challenge any such charges and
to pay for all collections and/or attorneys fees resulting from any non-payment.
Except as may be explicitly permitted through this site, you agree not to save, download, cut and paste,
sell, license, rent, lease, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform,
publish, adapt, edit, or create derivative works from materials, code or content on or from this site.
With the exception of Internet search engines, which are expressly permitted to index the contents of this
site from time to time, systematic retrieval of data or other content from this site to create or compile,
directly or indirectly, a collection, compilation, database or directory without written permission from
the Company is prohibited. In addition, use of the content or materials for any purpose not expressly
permitted in this Agreement is prohibited.
You agree that if you are issued a Username and Password by the Company, you shall use your best efforts to
prevent access to this site through your Username and Password by anyone other than yourself, including
but not limited to, keeping such information strictly confidential, notifying the Company immediately if
you discover loss or access to such information by another party not under your control and supervision,
and by using a Username and Password not easily guessed by a third party. You agree that you shall not
try to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate or otherwise
alter any executable code, contents or materials on or received via this site. You understand that such
actions are likely to subject you to serious civil and criminal legal penalties and that the Company shall
pursue such penalties to the full extent of the law to protect its rights and the rights of its other licensors.
Accessing this site, and services, products or contents available on this site, except as expressly allowed
through instructions and truthful statements by the User in regard to use of this site, from places outside
the U.S. or where their contents are illegal, is prohibited. Those who choose to access this site from other
locations do so knowingly on their own initiative and voluntarily at their own risk and are responsible for
compliance with local laws. None of the information on this site may be downloaded, exported or reexported
into Libya, Iraq, North Korea, Cuba, the National Union for the Total Independence of Angola (UNITA), Iran,
Syria, Sudan, Burma (Myanmar), Serbia, the Taliban, Sierra Leone, Liberia, designated Terrorists and international
Narcotics Traffickers, Foreign Terrorist Organizations, and/or designated foreign persons who have engaged in
activities related to the proliferation of weapons of mass destruction or any other country with restrictions
imposed by the U.S. Government. By using this site, you agree that you are not a citizen of or a resident in
any of these countries.
You agree that you shall comply with all applicable export and import control laws and regulations in your use
of this site, or materials or services received through this site, and, in particular, you shall not export or
re-export anything on or received through th is site in violation of local or foreign export laws and/or without
all required U.S. and foreign government licenses.
USER'S LICENSE GRANT TO SITE
Except with regard to personal information, all information which you post on this site or communicate to the
Company through this site (collectively “Submissions”) shall forever be the property of the Company.
You agree to the Site Submission Rules found here as part of this Agreement if provided on the site by the
Company. The Company shall not treat any submission as confidential and shall not incur any liability as a result
of any similarities that may appear in future Company services or products. Without limitation, the Company shall
have exclusive ownership of all present and future existing rights to any Submission of every kind and nature
everywhere. You acknowledge that you are fully responsible for the message, including its legality, reliability,
appropriateness, originality and copyright. You hereby represent and warrant that your Submission does not infringe
the rights of any third party.
The Company’s, licensors’ or other third party materials, services or products referenced on this site are common
law or registered trade marks or service marks of such parties.
THIRD PARTY SITES
You may be transferred to online merchants or other third party sites through links from this site. You are cautioned
to read such sites’ Terms and Conditions and/or Privacy Policies before using such sites in order to be aware of the
terms and conditions of your use of such sites. These sites may contain information or material that is illegal,
unreasonable or that some people may find inappropriate or offensive. These other sites are not under the control
of the Company, are not monitored or reviewed by the Company, and the Company is not aware of the contents of such
sites. You acknowledge that the Company is not responsible for the accuracy, copyright compliance, legality, decency,
or any other aspect of the contents or any transmissions received through such sites. The inclusion of such a link
does not imply endorsement of this site by the Company, its advertisers or licensors, any association with its operators
and is provided solely for your convenience. You agree that the Company and its licensors have no liability whatsoever
from such third party sites and your usage of them.
DISCLAIMER OF WARRANTIES
THE COMPANY, ITS ADVERTISERS AND LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THIS SITE,
THE SUITABILITY OF THE INFORMATION CONTAINED ON OR RECEIVED THROUGH USE OF THIS SITE, OR ANY SERVICES
OR PRODUCTS RECEIVED THROUGH THIS SITE. ALL INFORMATION AND USE OF THIS SITE ARE PROVIDED "AS IS"
WITHOUT WARRANTY OF ANY KIND. THE COMPANY, ADVERTISERS AND/OR ITS LICENSORS HEREBY DISCLAIM ALL WARRANTIES
WITH REGARD TO THIS SITE, THE INFORMATION CONTAINED ON OR RECEIVED THROUGH USE OF THIS SITE AND ANY
SERVICES OR PRODUCTS RECEIVED THROUGH THIS SITE, INCLUDING ALL EXPESS, STATUTORY, AND IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE COMPANY, ADVERTISERS
AND/OR ITS LICENSORS DO NOT WARRANT THAT THE CONTENTS OR ANY INFORMATION RECEIVE THROUGH THIS SITE ARE
ACCURATE, RELIABLE OR CORRECT; THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT
ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENTS OR ANY INFORMATION RECEIVED THROUGH THIS SITE
IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS SITE IS SOLELY AT YOUR RISK. USER AGREES
THAT IT HAS RELIED ON NO WARRANTIES, REPRESENTATIONS OR STATEMENTS OTHER THAN IN THIS AGREEMENT. BECAUSE SOME
JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU BUT SHALL
APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW OF YOUR JURISDICTION.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL THE COMPANY, ADVERTISERS AND/OR ITS LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT,
PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM, OR ARISE OUT OF THE USE OF, OR INABILITY
TO USE, THIS SITE, THE INFORMATION CONTAINED ON OR RECEIVED THROUGH USE OF THIS SITE, OR ANY SERVICES OR PRODUCTS
RECEIVED THROUGH THIS SITE. THIS LIMITAION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE,
STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF THE COMPANY, ADVERTISERS AND/OR ITS LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, THE COMPANY, ADVERTISERS AND/OR ITS RESPECTIVE LICENSORS’ LIABILITY IN SUCH JURISDICTIONS SHALL
BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW OF YOUR JURISDICTION.
You agree to defend, indemnify, and hold harmless the Company, its advertisers, licensors, subsidiaries and other
affiliated companies, and their employees, contractors, officers, agents and directors from all liabilities, claims,
and expenses, including attorney's fees, that arise from your use of this site, or any services, information
or products from this site, or any violation of this Agreement. The Company reserves the right, at it own
expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you,
in which event you shall cooperate with the Company in asserting any available defenses.
Company may suspend or terminate this Agreement or User’s use immediately upon receipt of any notice which alleges that
User has used this site for any purpose that violates any local, state, federal or law of other nations,
including but not limited to the posting of information that may violate third party rights, that may defame a third party,
that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations,
etc. of its agents, officers, directors, contractors or employees. In such event, Company may disclose the User’s identity and
contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action,
and Company shall not be liable for damages or results thereof and User agrees not to bring any action or claim against Company
for such disclosure.
CHOICE OF LAW AND FORUM
This site (excluding third party linked sites) is controlled by the Company from its offices within the State of Illinois, U.S.
of America. It can be access from all 50 states as well as from other countries around the world to the extent permitted by site.
As each of these places has laws that may differ from the State of Illinois, by accessing this site, both you and the Company
agree that the statues and laws of the State of Illinois shall apply to any actions or claims arising out of or in relation to
this Agreement or your use of this site, without regard to conflicts of laws principles thereof. You and the Company also agree
and hereby submit to the filing of any claim only in the exclusive personal jurisdiction and venue of the State of Illinois
and any legal proceedings shall be conducted in English. The Company makes no representation that materials on this site are
appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is
prohibited. This Agreement shall not be governed by the United Nations Convention on Contracts for the Sale of Goods.
This Agreement incorporates by reference the Site Submission Rules if this site allows posti ng and posts such Rules.
This Agreement constitutes the entire agreement between the parties related to the subject matter thereof, supersedes any prior
or contemporaneous (oral, written or electronic) agreement between the parties and shall not be changed except by written agreement
signed by an officer of the Company. If any provision of this Agreement is prohibited by law or held to be unenforceable, the remaining
provisions hereof shall not be affected, and this Agreement as much as possible under applicable law shall continue in full force and
effect as if such unenforceable provision had never constituted a part hereof and the unenforceable provision shall be automatically
amended so as to best accomplish the objectives of such unenforceable provision within the limits of applicable law. User shall not
assign or transfer this Agreement and any such transfer shall be void.